Certified System Administrator Real Exam Questions and Answers FREE CSA Updated on Dec 14, 2022 [Q89-Q108]

Certified System Administrator CSA Real Exam Questions and Answers FREE Updated on Dec 14, 2022

CSA Ultimate Study Guide – TestBraindump

Understand the test subjects for ServiceNow CSA Exam

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ServiceNow CSA Exam exam dumps will include the following topics:

• User Interface & Navigation 20%
• Collaboration 20%
• Intro to Scripting & Application Tools 10%
• Self-Service & Process Automation 20%
• Database Administration 30%

Exam Content

The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:

• Collaboration

  This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.

• Self-Service & Process Automation

  The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.

• User Interface & Navigation

  This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.

• Introduction to Development

  The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.

• Database Administration

  30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.

QUESTION 89
Which icon would you double click, to expand and collapse the list of all Applications and Modules?

 Star

 Clock

 Application

 Funnel

QUESTION 90
What is a schema map?

 A schema map enables administrators to define records from specific tables as trouble sources for
Configuration Items

 A schema map graphically organizes the visual task boards for the CMDB

 A schema map graphically displays the Configuration Items that support a business service

 A schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema

QUESTION 91
Which of the following statements describes how data is organized in a table?

 A column is a field in the database and a record is one user

 A column is one field and a record is one row

 A column is one field and a record is one column

 A column contains data from one user and a record is one set of fields

QUESTION 92
Access Control rules may provide access security for which of the following database objects?

 For a specific role, group, or user

 For a specific row, column, or table

 For specific groups

 For a specific CMDB Configuration item

QUESTION 93
When searching using the App Navigator search field, what can be returned? (Choose four.)

 Names of Applications and Modules

 Names of Modules

 Names of Applications

 Favorites

 History Records

 Titles of Dashboard Gauges

QUESTION 94
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

 System Notification > Email > Notifications

 Administration > Notification Overview

 System Properties > Email > Settings

 User Preferences > Email > Notifications

 Click Gear > Notifications > New

QUESTION 95
What are two ways to generate an Event? (Choose two.)

 Business Rule

 Workflow

 Log entry

 Knowledge article publication

QUESTION 96
What module in the Service Catalog application does an Administrator access to begin creating a new item?

 Maintain Categories

 Maintain Items

 Content Items

 Items

QUESTION 97
Which tool is used for creating dependencies between configuration items in the CMDB?

 CI Relationship Editor

 CMDB Builder

 CI Service Manager

 Cl Class Manager

QUESTION 98
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

 Banner Image

 Record Number Format

 Browser Tab Title

 System Date Format

 Form Header Size

QUESTION 99
ServiceNow is a single-instance, multiple tenant architecture?

 True

 False

QUESTION 100
What is the result of the order in which access controls are evaluated?

 Ensures user has access to the fields in a table, before considering their access to the table

 Ensures user can get to work as quickly as possible

 Ensures user has access to the application, before evaluating access to a module within the application

 Ensures user has access to a table, before evaluating access to a field in the table

QUESTION 101
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?

 Answer Agent

 live Feed

 Virtual Agent

 Connect Chat

QUESTION 102
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

 Notifications

 Alerts

 Texts

 Events

 Emails

QUESTION 103
Knowledge Base Search results can be sorted by which of the following? (Choose three.)

 Most recent update

 Popularity

 Relevancy

 Manager assignment

 Number of views

QUESTION 104
What is a formatter? Select one of the following.

 A formatter allows you to configure applications on your instance

 A formatter is a form element used to display information that is not a field in the record

 A formatter allows you to populate fields automatically

 A formatter is a set of conditions applied to a table to help find and work with data

QUESTION 105
Which field (or fields) is used as a unique key during imports?

 Match Fields

 Coalesce Fields

 Key Fields

 Sys IDs

QUESTION 106
What do you call any component that needs to be managed in order to deliver services?

 CSDM Items

 CMDB

 Configuration item

 Service Offerings

 Asset

QUESTION 107
Which would NOT appear in the History section of the Application Navigator?

 Records

 UI Pages

 Lists

 Forms

QUESTION 108
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

 A metric is a report gauge used on homepages to display real-time data

 A metric is a time measurement used to report the effectiveness of workflows and SLAs

 A metric is used to measure and evaluate the effectiveness of IT service management processes

 A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

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