C_C4H510_21 Practice Exam Tests Latest Updated on Dec-2022 [Q26-Q47]

NEW QUESTION 26
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

NEW QUESTION 27
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

NEW QUESTION 28
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

NEW QUESTION 29
How can you restrict access to Product View?

NEW QUESTION 30
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

NEW QUESTION 31
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

NEW QUESTION 32
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

NEW QUESTION 33
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

NEW QUESTION 34
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

NEW QUESTION 35
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

NEW QUESTION 36
Which business function in the account master will block the release of quotes to SAP S/4HANA?

NEW QUESTION 37
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

NEW QUESTION 38
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

NEW QUESTION 39
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

NEW QUESTION 40
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

NEW QUESTION 41
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

NEW QUESTION 42
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

NEW QUESTION 43
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

NEW QUESTION 44
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

NEW QUESTION 45
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

NEW QUESTION 46
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

NEW QUESTION 47
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.