100% Free 820-605 Exam Dumps to Pass Exam Easily from TestBraindump [Q33-Q54]

QUESTION 33
What are two barriers of adoption in an organization? (Choose two.)

QUESTION 34
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

QUESTION 35
What is a barrier to adopting software tools?

QUESTION 36
A Customer Success Manager must deliver high touch customer success experience Which customer engagement model must be used?

QUESTION 37
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

QUESTION 38
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

QUESTION 39
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

QUESTION 40
How does the Customer Success Manager identify the product and solutions purchased by a customer?

QUESTION 41
What are two drivers for Customer Success? (Chooser two)

QUESTION 42
Refer to the exhibit.

What is the problem with this RACI example?

QUESTION 43
Refer to the exhibit. What is the concern for a Customer Success Manager within this task of the RACI matrix?

QUESTION 44
What is an objective of the Customer Success Manager?

QUESTION 45
At which lifecycle stage does the Customer Success Manager identify the solution purchased?

QUESTION 46
As a Customer Success Manager, what is the most important metric to uncover during onboarding?

QUESTION 47
Which Qprovides the best information to use to define customer success factors?

QUESTION 48
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

QUESTION 49
Which two actions should be taken when a customer’s usage is in decline? (Choose two.)

QUESTION 50
Which sources should be used to uncover customer barriers?

QUESTION 51
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

QUESTION 52
What is the first step a Customer Success Manager should take to identify why the solution was purchased?

QUESTION 53
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

QUESTION 54
Why should a customer’s success be documented?