[Jan 02, 2024] New Real 820-605 Exam Dumps Questions [Q63-Q84]

NO.63 Which two results of a successful customer onboarding stage are the most important? (Choose two )

NO.64 Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company A?

NO.65 Refer to the exhibit. What does this health score indicate?

NO.66 Refer to the exhibit.

Which initial action does a Customer Success Manager take?

NO.67 A Customer Success Manager was assigned a strategic new account.
Which action prepares them for the customer introduction meeting?

NO.68 Which definition of customer success is true?

NO.69 From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

NO.70 Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

NO.71 As a Customer Success Manager, what is the most important metric to uncover during onboarding?

NO.72 The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

NO.73 Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

NO.74 What is the order of the key elements of process improvement for Customer Success?

NO.75 A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?

NO.76 What is the best reason for documenting your customer’s success?

NO.77 DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:

NO.78 Which sources should be used to uncover customer barriers?

NO.79 What are two barriers Of adoption in an organization? (Choose two )

NO.80 Why should a customer’s success be documented?

NO.81 What is a key driver that is creating the need for customer success?

NO.82 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?

NO.83 Which element of the renewal risk analysis is associated with a customer’s requests to maintain existing pricing?

NO.84 An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.