Updated Feb-2026 ITIL-4-Foundation Exam Practice Test Questions [Q44-Q68]

4.6/5 - (5 votes)

Updated Feb-2026 ITIL-4-Foundation Exam Practice Test Questions

Verified ITIL-4-Foundation dumps Q&As 100% Pass in First Attempt Guaranteed Updated Dump

QUESTION 44
What are typically recognized through notifications created by an IT service, CI or monitoring tool?

Incidents

Problems

Events

Requests

QUESTION 45
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Categorization

Detection

Prioritization

Escalation

QUESTION 46
What is the purpose of the ‘information security management1 practice?

To ensure that accurate and reliable information about the configuration of services is available when
and where it is needed

To observe services and service components

To protect the information needed by the organization to conduct its business

To plan and manage the full lifecycle of all IT assets

QUESTION 47
Which practice coordinates the classification, ownership and communication of service requests and incidents?

Supplier management

Service desk

Problem management

Relationship management

QUESTION 48
Which function is responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

QUESTION 49
What does ‘change enablement’ PRIMARILY focus on?

Changes to service levels

Changes to products and services

Changes to organizational structure

Changes to skills and competencies

QUESTION 50
What is the definition of service management?

A set of specialized organizational capabilities for enabling value for customers in the form of services

A result for a stakeholder enabled by one or more outputs

A formal description of one or more services designed to address the needs of a target consumer group

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

QUESTION 51
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity

1 and 2

2 and 3

3 and 4

1 and 4

QUESTION 52
What is defined as “the role that uses services?

Service consumer

Customer

User

Sponsor

QUESTION 53
What can be used to help determine the impact level of a problem?

Definitive media library (DML)

Configuration management system (CMS)

Statement of requirements (SOR)

Standard operating procedures (SOP)

QUESTION 54
Which statement about the purpose or the Monitoring and event management practice is TRUE?

Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Systematically observe services and service components and record and report selected changes of state identified as events

Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

QUESTION 55
Which practice’s purpose includes creating closer more collaborative relationships?

Supplier management

Information security management

Release management

Service configuration management

QUESTION 56
Which of the following is a necessity to a successful service level agreement (SLAs)?

The language and terms used in the SLA should be commonly understood by all parties

Base the SLA on system-based metrics that are useful to the service provider

In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next

Vague targets, such as those related to user experience should be avoided

QUESTION 57
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement

QUESTION 58
What is the customer of a service responsible for?

Authorizing the budget for the service

Provisioning the service

Defining the requirements for the service

Using the service

QUESTION 59
Which is included in the purpose of the ‘improve’ value chain activity?

Ensuring the continual improvement of practices across all value chain activities

Ensuring that services continually meet expectations for quality, costs, and lime to market

Ensuring a shared understanding of the improvement direction for services across the organization

Ensuring continual engagement and good relationships with all stakeholders

QUESTION 60
Which of the following statements about ‘outcomes’ is TRUE?

The delivery of products to a stakeholder is enabled by outcomes

The level of expenses regarding a technology for a service is defined by an outcome

An outcome depends on at least one output to deliver a result

Outcomes provide assurance to stakeholders regarding the performance of a service

QUESTION 61
Which guiding principle recommends standardizing and streamlining manual tasks?

Optimize and automate

Collaborate and promote visibility

Focus on value

Think and work holistically

QUESTION 62
Which is an activity in the ‘Problem control’ phase of problem management?

Re-assessing a known error to manage the ongoing impact.

Reviewing incident records to identity trends

Implementing a technical fix to resolve an issue

Documenting the steps in workaround

QUESTION 63
Which statement about problems is CORRECT?

Problems are not related to incidents.

Problems must be resolved quickly in order to restore normal business activity.

Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

Problem prioritization involves risk assessment.

QUESTION 64
Which is a key requirement for a successful service level agreement?

It should be written in legal language

It should be simply written and easy to understand

It should be based on the service provider’s view of the service

It should relate to simple operational metrics

QUESTION 65
Which dimension of service management considers the workflows and controls needed to deliver services?

Organization and people

Information and technology

Partners and suppliers

Value streams and processes

QUESTION 66
What is included in the purpose of the ‘release management’ practice?

Authorizing changes to proceed

Making new features available for use

Moving new software to live environments

Ensuring information about services is available

QUESTION 67
Which ITIL concept helps an organization to make good decisions?

Four dimensions of service management

Guiding principles

Service value chain

Practices

QUESTION 68
What is the definition of “service management”?

A result for a stakeholder enabled by one or more outputs

A formal description of one or more services, designed to address the needs of a target consumer group

Join activities performed by a service provider and a service consumer to ensure continual value co- creation

A set of specialized organizational capabilities for enabling value for customers in the form of services.

Pass ITIL 4 ITIL-4-Foundation Exam With 121 Questions: https://www.testbraindump.com/ITIL-4-Foundation-exam-prep.html

Leave a Reply Cancel reply