C-C4H520-02 Training & Certification Get Latest SAP Certified Application Associate Updated on Apr 30, 2022
Certification Training for C-C4H520-02 Exam Dumps Test Engine
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Integrations < 8% |
Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Smartforms > 12% |
Explain the features of Smartforms module and locate /create templates. |
| Workforce management > 12% |
Outline the features of Workforce Managment and know how to create and assign a service call. |
| SAP Field Services Management and SAP Service Cloud < 8% |
Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Crowd Workforce < 8% |
Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Customer Self Services via Core Now < 8% |
Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Administration: Permissions and Configurations 8% – 12% |
Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
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