2022 Latest 1Z0-1037-21 Exam Dumps Recently Updated 72 Questions [Q36-Q54]

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2022 Latest 1Z0-1037-21 Exam Dumps Recently Updated 72 Questions

Oracle 1Z0-1037-21 Real 2022 Braindumps Mock Exam Dumps

Q36. Which action can be performed on published reports?

enable drill-down links for report levels

modify report permissions

activate run-time selectable filters

add page breaks

Q37. Which two statements are true about Knowledge Advanced views? (Choose two.)

In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

Views do not depend on the number and purpose of the interface that your organization uses.

In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

View cannot be renamed or deleted but only modified.

Q38. What does the response requirement in an SLA specify?

the overall maximum time limit for the initial response and resolution for each incident.

individual time limits for the initial response time and subsequent resolution asper the business hours.

initial response time limit to all customer inquiries within one business day.

the maximum number of days allowed for the resolution of an incident as per the business hours.

Q39. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with “A”.
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

String queryString = “USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like ‘A%’ ORDER BY Contact.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

Q40. Which two statements are true about published reports? (Choose two.)

Published reports contain snapshots of data at the time the report is run.

Published reports can be edited.

Published reports have filtering option in ribbon.

Published report data can change automatically when the knowledge base data is updated.

Published reports can be shared.

Q41. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

Product/Category

Keywords

Status

Access Level

Assigned account value

Attachments

Summary

Display Position

Q42. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

Answer articles can contain variables.

Answer articles can be archived but not deleted.

Answer articles can be copied.

Multiple answers cannot be updated simultaneously.

Answer articles cannot be printed.

Q43. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

Add to Existing Concept

Edit Concept

Add aConcept

Copy a Concept

Add Synonyms

Q44. Which three types of answers can be added to the knowledge base? (Choose three.)

XML

TEXT

HTML

URL

File Attachment

Q45. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

Ctrl + A

Ctrl + T

Ctrl + N

Ctrl + O

Q46. Which statement is true about dashboards?

The dashboard design center’s reports explorer lists only reports that can beadded to a dashboard.

A new dashboard can be created by copying an existing dashboard.

A new dashboard can be created only by dragging existing reports to the dashboard design center.

A new dashboard can be scheduled with alerts

A new dashboardmust have more than one report.

Q47. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A Workflow process can only be used while creating and editing the articles.

In Workflow you cannot reassign a task to another user or team.

Once a user rejects the article, the system automatically deletes the article.

Once a user rejects the article, it moves to the previous step.

A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.

Q48. Which three tasks should you perform after deploying custom objects? (Choose three.)

creating a workspace

creating standard reports

creating system attributes

adding the workspace to a user’s navigation set

editing a user’s profile to grant permissions to use the custom object workspace

defining relationships with other custom objects or standard objects

Q49. You observe thatwhen customers search with the keyword “IPhone 7” they get thousands of results, but when they search with “IP7” they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords “IPhone 7” or “IP7” or any related search term.
What should you do?

Include search terms in Stop Words

Include the search terms in Answers Keywords

Add all related search terms to an aliases.txt.file.

Include search term in Search priority word.

Include the search terms in both Answer Keyword and Stop Word.

Q50. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

Create a level filter using the count () function.

Create a group filter using the rel_date_diff() function.

Use the date_add() function.

Use the date_diff() function nested in the name_format() function.

Q51. A customer has a problem with a damaged battery and searches your knowledge base with the search term
“battery damageissue.” The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Edit the alias text file to include alias words – battery damage, battery issue, battery.

Include battery and damage as keywords under Answers Stop Words.

Q52. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

30 MB

25 MB

10 MB

5 MB

20 MB

Q53. Which two statements are true about the Connect Common Object Model? (Choose two.)

An array object is a collection of primary objects.

Primary objectscontain either primitive data types or sub-objects.

Sub-objects contain only primitive data types.

CRUD operations can be performed on sub-objects only through their parent primary object.

Primary objects have only independent life cycles.

Q54. Which two statements are true about Connect Web Services? (Choose two.)

If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Connect Web Services should only be used for read-only data.

Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

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